Help

 

Payments



What payments methods do you accept?

We accept all major credit and debit cards including Visa, Amex, Mastercard, Maestro, Solo, Switch, Visa Debit and Electron. We can also accept payment via your PayPal account balance. We use PayPal to collect all our payments, however there is no need to sign up for an account if paying via credit/debit card as there is an option to pay without signing in.



What currency can I pay with?

All orders are charged in GB Pounds. However, International customers will be charged in their local currency as per their card providers exchange rate at the time of purchase.



Is it safe to use my credit/debit card on your website?

Yes, we use PayPal payment system to process all payments which is totally secure and fraud preventive. In addition when the order is placed at our website, all your details are encrypted with up to 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You can check this by making sure the web address changes to start with https:// rather than http:// when you reach the checkout page and a padlock symbol will also show in your browser.



Privacy



Do you have a Privacy Policy?

We are committed to protecting your privacy.
This privacy statement discloses what information we gather about you when you visit our store and describes how we use that information. Our policy is to keep the personal information we receive from our website completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.



What personal information is collected on your website?

The personal information we collect may include your name, address, e-mail address and phone number. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to our website. This information is used to help improve the website and administer the website.



How is my personal information used?

The personal information collected on this website will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, if you sign up to our newsletter we will send you regular emails with news and special offers related our website, you can of course unsubscribe at any time by following the link in the email.



Website Issues



Why can't I add items to my shopping basket?

You may be unable to add items to your Shopping Basket because your Internet Explorer security settings are set too high. To remedy this issue, you can either change the security level to Medium or add our URL to your Trusted Sites list.

NOTE: If you are running Windows Vista, you must add the site with both "http" and "https." Also, trusted sites may open in a new browser window.

To Change Your Security Level and Add our website to Your Trusted Sites

  1. In Internet Explorer, from the Tools menu, select Internet Options.
  2. Click the Security tab.
  3. Click Trusted Sites.
  4. In the Security level for this zone box, check your security level. You may need to do one of the following:
    • If it is set to High, use the slider to change it to Medium or a lower security level.
    • If it is set to Custom, click Default Level, and then use the slider to change it to Medium or a lower security level.

    NOTE: If you are running Windows Vista, verify that Enable Protected Mode is NOT selected.

  5. Click the Sites button.
  6. Clear the Require server verification check box.
  7. In the Add this Web site to the zone field, type (copy & paste) https://*.doggiestylestore.com . Repeat for http://*.doggiestylestore.com .
  8. Click Close.
  9. Click OK.

NOTE: Mozilla Firefox® does not specifically offer a trusted sites setting. However, you can set allowed sites for the limited purpose of installing cookies and add-ons. From the Tools menu, select Options, and then select the Security tab.